Terms of Service

By accessing our website, paying for a subscription or using your dashboard, you agree to these Terms and to our Privacy Policy. If you use the service on behalf of a business, you confirm you are authorised to accept these terms for it. If you do not agree, please do not use the service.

Gridcore AI Social Auditor (the “Service”) reads analytics from the YouTube channel, Facebook Page and Instagram professional account you connect, and uses AI to produce a daily written audit that answers three questions: where viewers dropped off, why non-follower reach is low, and which hook and visual changes to try in your next video.

Reports are delivered on your private dashboard. Email delivery is planned (“coming soon”). Telegram and WhatsApp notifications are not currently offered. Features that are marked as coming soon are not part of the paid service until they are launched.

Scheduling and automatic publishing to your connected networks are being prepared and are not yet part of the paid service. When they launch they will work only for networks where you grant the extra publishing permission, and only for posts you schedule yourself.

The Service also includes research and creative tools (question mining, search-rank tracking, trend alerts, niche research, thumbnail and title patterns, a thumbnail and post designer, saved and AI-suggested replies), white-label reports with private share links, an assistant connector that lets an AI assistant you choose read your reports, and team seats (up to five teammates with roles, and an optional approval step before posts go out). Every plan also includes a free automatic SEO report built from search data for the niche in your brand profile — rebuilt weekly on Starter and Growth and daily on Pro and Max, from the freshest stored search data (looked up again when it is a few days old). It costs you nothing and does not use your monthly limit; we may change, slow down or pause it, and it is shown only once we have switched it on. The search numbers and question lists that customers look up are kept for a short time without the customer's name and may be shown to other customers who look up the same topic in the same country — as yours may be shown to them — so that one paid look-up can serve everybody.

A comment inbox, edits to your own YouTube videos and automation rules (repeating posts, feed-to-Facebook posts and keyword replies) are being prepared and are not yet part of the paid service. When they launch they will work only for networks where you grant the extra permission, and nothing will be replied to, hidden, deleted or changed except by you or by a rule you wrote and switched on.

• You must be at least 18 years old and able to enter into a binding contract.
• The information you give us (name, email, profile links) must be accurate and kept up to date.
• Keep your password confidential — anyone who has it can open your dashboard. If you think it has been exposed, change it from your dashboard (this signs you out on every other device) or contact us.
• You are responsible for activity carried out through your account.
• If you invite teammates, you decide their role and you are responsible for what they do in your workspace. Each teammate must keep their own login confidential; you can remove them at any time, which signs them out at once. Teammates are included in your plan (up to five).

• Plans. You choose one of four plans: Starter $10, Growth $20, Pro $55, Max $111 per month, excluding tax. Plans are charged in Indian Rupees (₹899 / ₹1,799 / ₹4,999 / ₹9,999); the amount shown on the Razorpay checkout is the amount you pay. Tax is added where the law requires it.
• What differs between plans. Every plan includes the same tools. The plans differ in the AI models used by default (Starter and Growth: economy models, Pro: standard models, Max: premium models), the size of the monthly AI usage limit, whether keyword and question data is included (Pro and Max) and whether automatic comment-reply rules are available (Growth and above; on Starter you answer comments by hand in the inbox). Which model answers a given task is our decision and may change as providers change their models and prices; we will not reduce what your plan can do in a way that makes it unfit for the purpose you paid for.
• Monthly AI usage limit. Each plan has a limit on how much AI work your account can use in a paid month. Your dashboard shows it as a percentage used. When it reaches 100% the AI tools pause until your plan renews; your daily audit still runs. The limit restarts with each paid month and unused usage does not carry over. You may choose a higher model level than your plan starts on; higher levels use the limit faster, and your dashboard tells you so before you confirm.
• Add-on. SEO Data ($15 per month, ₹1,349) adds keyword search-volume and question-mining data to Starter and Growth with its own monthly limit. An add-on lasts for the month it is paid with and is renewed only by a payment that includes it.
• Changing plan. A change takes effect when its payment is confirmed. The days you have already paid for are converted at the ratio of the two plans' prices (for example a smaller number of days on a bigger plan, or more days on a smaller one) and the new month is added on top, so a change is neither a gain nor a loss. Your usage meter starts again on the new plan. If auto-renew is on, switch it off before changing plan.
• Payments are processed by Razorpay. By paying you also accept Razorpay's terms. We never see or store your card, UPI or bank details.
• No automatic charges unless you ask for them. Each payment covers one month of service from the date of payment. To continue for another month you make a new payment — nothing is charged automatically unless you yourself switch on the optional auto-renew described below.
• Optional auto-renew (where offered). From your dashboard you may authorise Razorpay to charge the monthly amount of your plan (and add-on, if any) to your UPI Autopay mandate or card every month until you cancel. Your first month is paid when you authorise it, and each later successful charge adds one more month on top of the days you already have. Razorpay (not us) sends you the advance notice of each charge that the rules for recurring payments require. You can cancel at any time from the Subscription card on your dashboard (or by writing to us): charging stops immediately and the month you have already paid for stays active until its end date. If a charge fails repeatedly, Razorpay stops the auto-renew and your service simply ends on the date shown on your dashboard — you can then pay once or switch auto-renew on again. A price change applies to future charges only and, for auto-renew, we will tell you in advance so you can cancel first.
• What happens when the month ends. The daily audits stop automatically on the end date shown on your dashboard (“Active until …”). You can still sign in to read the reports you already received, and paying again from your dashboard adds one more month — if you pay before the end date, the new month is added on top of the remaining days, so nothing is lost.
• We may change the price for future months. Any change will be shown before you pay and never affects a month you have already paid for.

• Cancelling — if you only pay month by month there is nothing to cancel: you stop simply by not paying again, and the audits run until the end date of the month you paid for and then stop on their own. If you switched on auto-renew, cancel it from your dashboard (charging stops immediately; the month already paid for stays active). You can also disconnect your accounts or request deletion at any time.
• Duplicate or mistaken payments — if you were charged twice for the same month, or charged in error (including a charge after you cancelled auto-renew), we will refund the extra payment in full. A fully refunded payment also takes back the month of service it paid for.
• Service problems — if, for reasons within our control, we could not deliver any report during the first 7 days after your payment (with at least one account correctly connected), you can ask for a full refund within 14 days of payment.
• Otherwise, because the service starts immediately, monthly fees are non-refundable once the month has begun.

To request a refund, email support@gridcoreinc.online with your Razorpay payment ID. Approved refunds are issued through Razorpay to the original payment method, usually within 5–7 working days (bank timelines may vary).

• You may only connect accounts that you own or are authorised to manage. By connecting them you authorise us to read their analytics (read-only) for the purpose of producing your audit. If you also enable publishing for a network, you authorise us to publish, to that network and at the time you set, the posts you schedule — nothing else. If you enable the inbox for a network, you authorise us to read the comments on your own posts, to send the replies you write (or that a rule you wrote sends), to hide or delete a comment when you press the button, and — for YouTube — to change the title, description and tags of your own videos as you instruct — nothing else.
• By connecting YouTube you agree to be bound by the YouTube Terms of Service, and Google's processing of your data is governed by the Google Privacy Policy.
• Facebook and Instagram connections are subject to Meta's Terms of Service and Instagram Terms of Use.
• Google, YouTube, Meta, Facebook and Instagram are trademarks of their respective owners. Gridcore AI Social Auditor is an independent service and is not endorsed by or affiliated with them.
• The data we can analyse depends on what these platforms make available through their APIs. If a platform changes, limits or withdraws access, parts of the audit may be unavailable until we adapt.

You agree not to:

• connect accounts you are not authorised to access, or share credentials that are not yours;
• attempt to access other clients' dashboards or data, or probe, scan or overload our systems;
• reverse engineer, resell or redistribute the service or its reports as a competing service;
• use the service for anything unlawful or in breach of any platform's terms;
• schedule or publish content you have no right to use, or content that is unlawful, misleading, hateful, or that breaks the rules of the network it is published on (you remain responsible for everything you schedule, and for complying with each network's community and API rules);
• use replies, hiding or deletion of comments, or automation rules to harass, to spam, to mislead people, to silence lawful criticism in a way a network forbids, or to bypass a network's limits — you remain responsible for every reply you send and every rule you switch on, including the fixed texts of automatic replies;
• point a feed rule at an address you are not allowed to read, or try to make our servers reach private or internal addresses.

Reports are generated automatically by AI models from your account data. Depending on your plan and our settings these are models from Anthropic (Claude) and, where we use them, OpenAI, Google (Gemini) or DeepSeek — the providers are listed in our Privacy Policy. AI output can be incomplete or wrong, and platform data can be delayed or revised. Reports are recommendations to support your own judgement — not guarantees. We do not promise any particular growth in views, reach, followers or revenue. The same goes for the research tools (question mining, the SEO report, rank tracking, trend alerts, niche and pattern research) and for suggested replies and designs: they are starting points that you read, edit and approve yourself, and the third-party data behind them can be incomplete or out of date. Search positions and “trends” describe what was observed at a moment in time, not a forecast.

You keep all rights to your content and data. You may use your reports freely for your own business. We (and our licensors) own the service, website, software and branding; these terms give you a limited, personal, non-transferable right to use them during your subscription. Files and text you upload for publishing stay yours; you give us only the limited permission to store them and send them to the network you chose in order to publish them as you scheduled.

We aim to deliver a fresh audit every day but do not guarantee uninterrupted availability — maintenance, platform API outages or other events may delay a report. We may improve or change features over time; if we remove a core feature you have paid for, you may request a pro-rata refund for the unused part of that month.

We may suspend or close an account that breaches these terms, is used fraudulently, or puts other users or our systems at risk. Where reasonable we will tell you first and give you a chance to fix the problem. You may stop using the service at any time and ask us to delete your data (see Data Deletion Instructions).

Closing your account. You cannot delete the account yourself; you send a deletion request from your dashboard (the account owner only) or by email, and we close the account. When it is closed, sign-in and auto-renew stop and your connected accounts, share links and teammates are removed at once. Your reports, snapshots, posts, comments, files and other content are deleted 30 days later; until then we can restore the account if you ask. We keep a small record of the account (name, email, phone number, plan, dates) and the payment history, because the law and our accounting require it. Closing an account does not by itself refund the month in progress.

The service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special or consequential losses (including lost profits, revenue, followers or data), and our total liability for any claim relating to the service is limited to the amount you paid us in the one month before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

These terms are governed by the laws of India. Please contact us first — most issues can be resolved quickly by email. If a dispute cannot be resolved amicably within 30 days, it will be subject to the exclusive jurisdiction of the competent courts in India.

We may update these terms from time to time. We will change the “Last updated” date above and, for material changes, notify active clients before they take effect. Continuing to use the service after that means you accept the updated terms.